Privacy Policy
This privacy policy (“ Privacy Policy ”) describes how Omnils Group AB (hereinafter, “ we ” or “ us ”) as the data controller collects and processes your personal data when you use our services (“ Services ”) or visit our website (“ Website ”). Here you can also read about your rights towards us and how you can assert them.
You can always contact us if you have questions about your personal data by sending us an email.
WHAT PERSONAL DATA DO WE PROCESS?
We process personal data that you provide yourself in connection with registration, booking our services or during communication, as well as certain technical data that is automatically stored via cookies and similar technology in connection with your visit to our Website. We may process the following personal data about you:
Name, social security number and address
Phone number and email
Any alarm codes
Information about your orders
Other optional information you provide when ordering, such as information about your household
Technical data, such as IP address
Aggregated data about duration and visit patterns on our Website
Profile information from social media and browsing history on other websites and apps if you consent to it
WHY DO WE PROCESS YOUR PERSONAL DATA?
We may process personal data for the following purposes with the legal grounds set out below:
Provision of the Services
User account provision and support
Customer service and communication
Payment and invoicing
Sending newsletters via email
Conducting market research and customer reviews
Marketing on other websites and apps
Analysis of how our Website is used
LEGAL BASIS FOR PERSONAL DATA PROCESSING
Fulfillment of contracts
We process the personal data necessary to process orders, provide your user account and offer customer service in order to provide our Services in accordance with our General Terms and Conditions. Such data includes, for example, contact details, address details and other information you provide when you contact us.
Balancing interests
Some of the processing of personal data that we carry out is based on a so-called balancing of interests, which means that we have a legitimate interest in processing your personal data that does not outweigh your rights and freedoms. For example, we send newsletters based on our legitimate interest in keeping you as a customer updated about offers. We may also perform market and customer analyses and ask you to provide a customer review based on our legitimate interest in improving and developing our Services. You can unsubscribe from our newsletters at any time through the link in each newsletter and choose not to participate in customer surveys.
Legal obligation
In some cases, we may have a legal obligation to process your personal data. For example, we must process certain information about your purchase to comply with the requirements of the Accounting Act.
Consent
We only process certain information if you consent to it. For example, based on consent, we may collect aggregated information through cookies about how you use our Website, profile information from social media, and information about your activity on other websites and apps to create custom audiences for our marketing, display targeted ads, and track the reach of our marketing campaigns. You can withdraw your consent at any time by changing your cookie settings on our website.
WHAT ARE COOKIES AND HOW DO WE USE THEM?
Our Website uses cookies and other similar technologies (hereinafter “cookies”). Cookies are small text files that are stored on your device and collect certain data about your device, such as your IP address and how you use the Website. Cookies are automatically deleted when the cookie reaches its expiration date, normally within one month.
Some cookies are necessary for our Website to function and are placed on your device based on our legitimate interest in providing a functioning and secure Website. Other cookies, such as those used for marketing and analytics, are stored on your device only if you consent to them when you visit the Website. You can find more about cookies in our cookie policy.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
Your personal data will only be stored for as long as there is a need to store it to fulfill the purposes for which the data was collected in accordance with this Privacy Policy. As a rule, we store customer data for a maximum of 24 months from the date you last placed an order or otherwise integrated with us.
We may retain the data for longer if necessary to comply with legal requirements or to safeguard our legal interests. For example, we must retain data for accounting purposes for at least seven years under the Accounting Act.
WHO HAS ACCESS TO YOUR PERSONAL DATA
Your personal data is processed by our employees and consultants who need access to the data to perform their work. In addition to our employees and consultants, we use the services of certain third parties to provide, improve and market our Services.
We use third parties for, for example, the provision of communication services, our Website and data storage. We also use services from Google and Facebook to analyze how our Website is used and to display targeted advertisements and follow up on our marketing campaigns if you consent to their use. In order to provide the services, these third parties may be given access to your personal data. We only share personal data that is necessary to fulfill the relevant service.
We may also need to provide necessary information to authorities, if required by law. In connection with the acquisition or divestment of all or part of our business, your personal data will be shared or transferred to the acquiring or merged entity. Your personal data will continue to be processed in accordance with this policy.
WHAT ARE YOUR RIGHTS?
You always have the right to the following actions regarding your personal data:
You can request that we provide you with information about which of your personal data we process.
You can request correction of inaccurate personal data.
You can, under certain circumstances, request that your personal data be deleted or restricted.
You can object to the processing of personal data you consider to be incorrect.
You can request that we transfer your personal data to you or someone else.
Please note that there may be obstacles to us deleting certain personal data, such as personal data that we are required to retain by law.
If you have any questions or comments regarding our handling of your personal data, please contact us. You also always have the right to file a complaint with the Swedish Data Protection Authority (https://www.imy.se), which is the supervisory authority responsible for data protection issues.
HOW IS YOUR PERSONAL DATA STORED?
We take a variety of security measures to protect your personal information, such as access restrictions, encryption and pseudonymization. Only employees with the right permissions have access to personal information, and we maintain computers and servers used in our operations to store personally identifiable information in a secure environment.
Your personal data may be processed in a country outside the European Economic Area (EEA). When transferring personal data to a country outside the EEA, we take appropriate legal, technical and organisational security measures to ensure that the personal data is processed in accordance with an equivalent level of protection as within the EEA. Such measures include, among other things, the conclusion of the EU Commission's model clauses in the event that the data protection regulations of the recipient country have not been recognised as ensuring an adequate level of protection for the processing of personal data.
PERSONAL DATA PROCESSING
In order to fulfill the purposes of our personal data processing, we engage service and system providers of IT, websites, marketing services (e.g. marketing automation and optimization tools and marketing mailing services), CRM systems, monitoring and prospecting tools and sales systems, who process personal data on our behalf (personal data processors). Our personal data processors may only process the personal data in accordance with our instructions and are also required by law to take appropriate technical and organizational security measures to protect the data.
CHANGES
We may unilaterally change this Privacy Policy. In the event of significant changes, you will be notified of the updated terms on the website or by email before the change takes effect. The privacy policy in effect at any time is always available on our website under the “Privacy Policy” tab.
CONTACT DETAILS
OMNILS GROUP AB
Org. No. 559271-4009
Västerled 31, 167 55 Bromma, Sweden